Terms and conditions
1. Rate conditions
The price indicated per person is a tariff all taxes included.
This price may vary depending on the periods of the year, and if the customer wishes to add additional services to the chosen program.
Children benefit from special prices depending on the age group in which they are.
Children get free participation in the program if they are 10 years old at the time of the trip.
Children over 10 years old and up to 13 years old are entitled to 50% of the standard fare.
The standard price applies to children aged 13 and over.
From 10 people, we offer you a group rate.
2. What does the price include?
a) Camel trek Morocco: guides, camels, equipment, and meals. Transfer fees are not included in the price.
b) Morocco desert tours: the price includes the transfer fees (car and driver), the guided tour, the camel ride in the desert, the price of the overnights (hotel, Riyadh, hostel, desert camp, guest house …), and half board (breakfast and dinner – except drinks). Lunch is not included in the price unless the customer expressly requests it.
The rate (regardless of the program chosen) does not include airfare, insurance fees, meals during the transfer.
Personal expenses during the trip are the responsibility of each client. In addition, each client must have personal affairs allowing him to carry out the chosen course (small equipment).
3. Down payment
When you make your reservation, we will ask you to pay us a deposit equal to 30% of the price of the chosen program.
The deposit is paid by a PayPal transfer or a bank transfer.
4. Cancellation of your trip
If you cancel your trip, is the deposit refundable?
If the cancellation is made between the deposit payment and in any case, more than 10 days before the beginning of the program, your deposit will be refunded up to 90%.
If the cancellation is made between the 10th and 3rd day before the start of the trip, we will refund 30% of the deposit paid.
You can not claim any refund of the deposit if you cancel your participation 3 days before the start of the program, except in cases of force majeure justified.
How soon your deposit will be refunded?
We will refund you within a period of up to one month.
No insurance is included in the price of the trips we organize.
It is up to each customer to check before the trip that he has the necessary insurance.
We organize your accommodation during your Morocco desert tour or Sahara camel trek according to the availability of the establishments with which we work in partnership.
In the case of high demand, we may have to adapt our bookings in establishments offering similar accommodation conditions.
7. Special accommodations
If you wish to benefit from a special arrangement for your Morocco desert trip (diet, other …), thank you to let us know during your booking so that we can make the necessary arrangements.
In case of a complaint, you can reach us at the listed phone numbers or write to us on this address mail: firstname.lastname@example.org.
We will process your complaint as soon as possible.