Terms and conditions

1. Tariff conditions :

The rate shown on each program page is per person. The price is guaranteed from the registration of 2 people minimum to the program. This price is a tariff all taxes included.

This price may vary if the customer wishes to add additional services to the chosen program.

 

Children benefit from special prices depending on the age group in which they are.

 

Children get free participation in the program if they are 10 years old at the time of the trip.

Children over 10 years old and up to 16 years old are entitled to 50% of the standard fare.

 

The standard price applies to children aged 16 and over.

 

From 10 people, we offer you a group rate.

2. What does the tariff include ?

a) excursions : the price includes transfer fees (car and driver), guided tour and lunch (drinks not included).

b) tours : the price includes the transfer fees (car and driver), the guided tour, the camel ride in the desert, the price of nights (hotel, Riyadh, hostel, bivouac, guest house .. .), and half board (breakfast and dinner – except drinks). Lunch is not included in the price.

c) treks : overnight stays and meals. Transfer fees are not included in the price.

The fare (regardless of the program chosen) does not include: airfare, insurance fees, meals during the transfer.

Personal expenses during the trip are the responsibility of each client. In addition, each client must have personal affairs allowing him to carry out the chosen course (down, other small equipment).

3. Down payment

When you make your reservation, we will ask you to pay us a deposit equal to 30% of the price of the chosen program.

The deposit is paid by a PayPal transfer.

4. Cancellation of your trip

If you cancel your trip, is the deposit refundable ?

If the cancellation occurs more than 10 days before the beginning of the program, your deposit will be refunded in full.

If the cancellation is made between the 10th and 3rd day before the start of the trip, we will refund 20% of the deposit paid.

You can not claim any refund of the deposit if you cancel your participation 3 days before the start of the program, except in cases of force majeure justified.

5. Insurance

No insurance is included in the price of the trips we organize.

It is up to each customer to check before the trip that he has the necessary insurance.

6. Accommodation

We organize your accommodation during your tour or trek according to the availability of the establishments with which we work in partnership.

In case of high demand, we may have to adapt our bookings in establishments offering similar accommodation conditions.

7. Special accommodations

If you wish to benefit from a special arrangement for your trip (diet, other …), thank you to let us know during your booking so that we can make the necessary arrangements.

8. Claims

In case of complaint, you can reach us at the listed phone numbers or write to us via the contact form.

We will process your complaint as soon as possible.